Privacy Policy
Privacy Policy
At Nilfrin your privacy is important to us. This Privacy Policy outlines how we collect,
use, and safeguard your personal information when you use our website or make a purchase.
Information We Collect
We may collect the following types of information:
• Personal Information: Your name, email address, phone number, shipping/billing address.
• Payment Details: We do not store any payment data. Payments are processed through
secure UPI platforms like PhonePe, Google Pay, and Paytm.
• Account Details: If you choose to create an account, we collect login credentials (encrypted)
and order history.
• Technical & Usage Information: We use tools like Google Analytics and Facebook Pixel to
understand visitor behavior, improve performance, and run targeted marketing.
How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate order status, support responses, or inquiries
• Send you promotional emails/WhatsApp messages (only if you opt-in)
• Analyze website usage and improve customer experience
Marketing Communication
By sharing your email or phone number, you agree to receive occasional updates, offers, and product
launches from us.
You can unsubscribe anytime by clicking the “unsubscribe” link or replying with “STOP” on
WhatsApp.
Sharing Your Information
We never sell your data. We only share it:
• With delivery/logistics partners to fulfill your order
• With legal authorities if required by law
• With analytics/ad services for website performance (non-personal info only)
Data Security
Your data is protected using industry-standard security protocols. We do not store sensitive payment
data on our servers.
International Shipping Note
Currently, we offer shipping within India only. However, in case of bulk or high-value orders,
international shipping may be arranged — in such cases, personal data may be shared with global
logistics/customs authorities as required.
Your Rights
You can request at any time to:
• View, edit, or delete your stored information
• Opt-out of marketing communications
• Deactivate or delete your account
Changes to This Policy
We may update this policy from time to time. Changes will be reflected on this page with a new effective date.
