Privacy policy

At Nilfrin, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we may collect, use, and protect your information when you visit or purchase from https://nilfrin.com/.

Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information processed through our payment service providers
• Device and website usage information
• Information you provide when contacting customer support

How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Deliver purchased products
• Process payments through authorised payment providers
• Provide order confirmations and updates
• Respond to customer support requests
• Process returns, refunds, and cancellations
• Improve our website, products, and services
• Prevent fraudulent or unauthorised transactions
• Send promotional communications where permitted and where you have provided the necessary consent

Payment Information

Payments may be processed through third-party payment gateways.

Nilfrin does not intend to store your complete payment card or banking credentials on its own systems. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve user experience
• Support analytics and marketing activities where applicable

You may be able to manage cookies through your browser settings.

Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors
• Shipping and logistics partners
• Website and technology service providers
• Analytics and marketing service providers
• Customer support providers

We do not intend to sell your personal information as a standalone product.

Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, contact us using the details below.