Refund policy

At Nilfrin, we want you to be happy with your purchase. If you receive a product that is eligible for return, you can contact us to initiate the return process.

How to Request a Return

• Contact us at nilfrinn@gmail.com or +91 83026 38292.
• Share your order number and the reason for requesting a return.
• For damaged, defective, or incorrect products, please provide clear photographs/videos of the product and packaging.
• Our team will review your request and provide further return instructions.
• Products must be returned in unused and original condition, with original tags, packaging, and accessories where applicable.
• The product should not have been washed, worn, altered, or damaged after delivery.

Return Conditions

• Returns are accepted only for eligible products.
• Products must be returned in their original condition.
• Items without original tags or packaging may not be eligible for return.
• Products damaged due to customer use may not be accepted.
• Certain products or sale items may be non-returnable as specified on the product page.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order details and supporting photographs/videos.

We will review the issue and, where applicable, arrange a replacement or refund according to our Returns, Refunds & Cancellations Policy.